Shopping at Little Arrivals – Terms and Conditions
All of our products can be ordered for delivery to an address of your choice
You can place an order:
- By contacting our Customer Service team; or
- Online at www.littlearrivals.com
Calls are charged at a local rate
We welcome payment by the following credit and debit cards, through our Customer Service team and on our website.
Visa, MasterCard, Maestro, Visa Electron and Laser (Republic of Ireland in store purchases only)
For sale or clearance items payment must be made in full at the time of purchase.
If you wish to change or add to your order you can do so by calling the Customer Service team. Any changes however could delay the full order so please check when amending your order by asking a customer service adviser.
If you wish to cancel an order please call our Customer Service team to arrange a refund or exchange. Please refer to our Return and exchange.
Any balances paid shall be paid to, and held by, Little arrivals Limited. Little arrivals Limited shall retain any such payments made until your order has been collected or delivered to you.
If we are unable to fulfil your order we will notify you and Little arrivals Limited shall refund the amount paid by you, within 14 days of its notification, to your original method of payment (i.e. credit card, debit card, or to a combination of payment methods as applicable).
Acceptance of order
For orders placed through our Customer Service team or online, you will receive an e-mail order acknowledgement. It is important that your correct e-mail address is provided at the time of purchase. Little arrivals accepts your order at the time full payment is taken.
At the time of publication on our website and in our catalogue, all product descriptions are believed accurate, errors and omissions excepted. Our design team take great care with the colours used in our collections. However, representations of colours are approximate only due to the limitations of the photographic, reproduction and printing process. There may therefore be a difference between the actual product and photographs of it on our website, or in our catalogue. All measurements and weights are approximate.
Whilst we endeavour to maintain advertised product colours and specifications during the lifetime of our catalogue, we reserve the right to change them and to discontinue particular products as we consider necessary. This will not affect any orders that have already been accepted.
The price of your product is that applicable at the time of purchase. Prices are inclusive of vat at the rate applicable at the time of purchase. Previously viewed prices via cookies on your computer will not be honoured and requests to do so will be refused. Sale prices are available only while stocks last
Your right to cancel under Distance Selling
Right to cancel
Where you purchase a product or a number of products together from our website or through our Customer Service team you have a right to cancel this contract within 14 calendar days after the date on which the product(s) were delivered to you.
Where multiple items form part of the same order but have been delivered separately, your right to cancel starts 14 calendar days after the date on which the last product(s) were delivered to you.
To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail).
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
This right does not apply to any personalised product(s), to any product(s) which have been made or adapted to your requirements, to any product(s) which cannot be returned for hygiene reasons such as toiletries, underwear or swimwear, etc)
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery at the standard delivery charge.
In order to receive a full refund, all we ask is that you take reasonable care of the product(s) and that they are returned to us in the same condition and, to the extent possible, in the same packaging as when we delivered them to you. We may make a deduction from the reimbursement for loss in value of any product(s) supplied, if the loss is the result of unnecessary handling by you.
We may withhold reimbursement until we have received the product(s) back. We will refund you without undue delay, and not later than 14 days from the day you return any products supplied, or provide us with evidence that you have returned them. The refund will be processed to the original form of payment used for the initial transaction, unless we have expressly agreed otherwise to an alternative.
You will be responsible for any postage or other costs incurred in returning the product(s) to us, except where goods might have been delivered to you in error or where the product is faulty or not as described.
If your order comprises of multiple items, you can cancel and return any of the items individually or in combination.