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Returns Information

We want you to be happy with everything you buy from us. If for any reason you are not satisfied with your purchase we offer a 14 day return policy where you can return any unused item(s), in its original packaging with tags still attached, provided that it is in a resalable condition. If this is an item sent directly from little arrivals there will be a collection charge of £12.50 per box. 

  • Applicable to purchases made online at or through our Customer Service team where you wish to return, exchange or refund your items after the distance selling deadline has expired;
  • The product must not have been used and must be returned to us in a saleable condition and in its original, undamaged packaging with all tags still attached;
  • Exchanges will be provided to a product of your choice, to the original purchase price where a store/gift receipt or email order confirmation is provided. Any price increase should be paid at the time of exchange and any price decrease will be refunded to the original form of payment;
  • Refunds will be processed to the original form of payment or email order confirmation is provided.
  • For returns where a email order confirmation cannot be provided, we will exchange your product or process a refund to a gift card. The value of the exchange/refund will be at the selling price applicable on the day of return;
  • Refunds will be processed in the same currency used for purchase;
  • Delivery charges will not be refunded;
  • Items sent direct from suppliers (Tutti bambini, Obaby, boori, cuddlco, etc) will incur collection charges where returns are required. Please e-mail prior to ordering if you have any concerns regarding collection charges from suppliers.

  • For hygiene and safety reasons, items such as toiletries, underwear and swimwear;
  • Any item which has been made to order or personalised for you;
  • Little arrivals products sold at other retailers.
  • Nothing within this refund, exchange and returns policy affects your legal rights, and in particular you will always be entitled to return goods to us for a full refund if they were faulty or not as described and we cannot remedy the fault to your reasonable satisfaction.

Little arrivals, rapid response, blue house point road, stockton on tees, TS18 2PW.

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