Our refund, exchange and returns policy

We want you to be happy with everything you buy from us. If for any reason you are not satisfied with your purchase we offer a 14 day return policy where you can return any unused item(s), in its original packaging with tags still attached, provided that it is in a resalable condition.

Conditions

  • Applicable to purchases made online at littlearrivals.com or through our Customer Service team where you wish to return, exchange or refund your items after the distance selling deadline has expired;
  • The product must not have been used and must be returned to us in a saleable condition and in its original, undamaged packaging with all tags still attached;
  • Exchanges will be provided to a product of your choice, to the original purchase price where a store/gift receipt or email order confirmation is provided. Any price increase should be paid at the time of exchange and any price decrease will be refunded to the original form of payment;
  • Refunds will be processed to the original form of payment or email order confirmation is provided.
  • For returns where a email order confirmation cannot be provided, we will exchange your product or process a refund to a gift card. The value of the exchange/refund will be at the selling price applicable on the day of return;
  • Refunds will be processed in the same currency used for purchase;
  • Delivery charges will not be refunded;

Exclusions

  • For hygiene and safety reasons, items such as toiletries, underwear and swimwear;
  • Any item which has been made to order or personalised for you;
  • Little arrivals products sold at other retailers.
  • Nothing within this refund, exchange and returns policy affects your legal rights, and in particular you will always be entitled to return goods to us for a full refund if they were faulty or not as described and we cannot remedy the fault to your reasonable satisfaction.

Write To Us At

76 Maldon Road
West Lane
Middlesbrough
TS5 4PF